"Risk Management is a process, not an event" is Irwin Siegel Agency's philosophy.
This philosophy is what makes Irwin Siegel Agency’s Risk Management Department so unique. All of our team members come from a Social Service background, giving them an accurate perspective of the day-to-day challenges that provider agencies face when it comes to managing risk. When you take all of these exposures into consideration, it only makes sense for your insurance agency to provide a way to reduce your risk and control losses.
Our Team
Brad G. Storey, MSW
VP, Risk Management
Mr. Storey is the Vice President of the Risk Management Division at Irwin Siegel Agency. He established his successful career in human services, most notably within the mental health, veteran’s wellness and substance use sector. With a foundation built on quality assurance, he strives to not only bridge the gap between exposure and loss but proactively recognize and amend it. Mr. Storey has traveled nationwide to present his expertise in the field of comprehensive human service Risk Management. It is with this knowledge that he can broaden the risk management services made available to ISA-insured organizations. More recently, he has become a Certified Praesidium Guardian™. In recognition of the need for more in-depth knowledge and expertise to assess sexual abuse and molestation, this accomplishment will allow him to understand further these types of exposures that human and social service organizations are faced with and which controls should be in place.
Karen Skiba
AVP, Claims
Ms. Skiba, AVP of Claims at Irwin Siegel Agency, works directly with our insureds and carrier partners on high exposure and complex claims and coverage issues. She is a resource for clients, brokers, carriers, and their adjusting teams and leads the claims response on our new Excess and Surplus program. In addition, she works collaboratively with our risk management and underwriting groups to identify claim trends, policy language concerns, coverage issues, and other claim concerns that may impact our insureds. Ms. Skiba strives to implement the ISA claims philosophy to protect our insureds’ best interests with compassion for the communities they serve.
Cristine Maassen
AVP, Risk Management
Ms. Maassen worked for a non-profit Human Service organization before joining Irwin Siegel Agency, providing loss control services for developmental disability group homes, intermediate care facilities, continuing care retirement communities, and day habilitation programs. She facilitated in creating safety incentive programs and return to work programs, resulting in large cost savings for the organization. As Director of ISA’s Risk Management Division, Ms. Maassen provides day-to-day oversight for the Loss Control Coordinators and participates in a variety of consultative services across all lines of coverage. In addition, she coordinates training and webinars on various safety topics and has most recently gained her certification as a Praesidium Guardian™. Through this certification, she can further support organizations within the Human and Social Services industry with more in-depth knowledge and expertise to assess sexual abuse and molestation exposure and assist clients in managing the risk in these industries.
Denise Bassi
Director of Claims
Ms. Bassi has worked for Irwin Siegel Agency since 1994 where she started as a rater. Through the course of her employment, Ms. Bassi worked in various positions expanding her knowledge of our insured client’s programs, and the coverages we provide. Since 2008, Ms. Bassi has served as a claims liaison where she advocates for insured clients and ensures their claims are handled fairly, settled promptly, and provides adequate information on the claims handling process.
Sally Whitaker Bergquist
Senior Risk Management Consultant
Ms. Bergquist is a Senior Risk Management Consultant with extensive experience in healthcare risk management. A Certified Professional in Healthcare Risk Management with the American Hospital Association, she is proactive in her approach to patient safety and risk management. Ms. Bergquist is a Registered Nurse and seasoned risk manager. She is a proven leader in working with others to achieve strategic goals. She has experience dealing with the various risk management issues faced by those in the human and social services industry and is an expert at evaluating risk, identifying causal and contributing factors, helping to mitigate harm to reduce claims, improve patient and client safety, and increase satisfaction.
Theresa Clune
Director of Risk Management
Before joining Irwin Siegel Agency, Ms. Clune worked for a Non-Profit organization for over 10 years taking on many responsibilities and roles throughout her tenure. In her most recent role at that organization, she held a supervisory position, overseeing day-to-day operations, hiring and training which gave her exposure and an in-depth understanding of the Human Services field including the systems and daily operations of an organization.
Dana McGonigal
Claims Associate
Ms. McGonigal joined Irwin Siegel Agency in 2011 after spending a decade as a mortgage loan processor. In her career with ISA, she has held positions in two departments. Starting in the Compliance Department, she assisted with E&S filings and broker licensing. In her current role as a Claims Associate, Ms. McGonigal supports the claims team acting as a liaison between our insureds, brokers, and carriers. In addition, she advocates for insured clients and ensures their claims are handled fairly and settled expeditiously.
Arissa Grant
Risk Management Specialist
Ms. Grant, Risk Management Specialist, received a BA in Health Psychology from Albright College in Reading, PA. She also holds a master's degree in health psychology from Touro Worldwide. Arissa has previous experience as a Supportive Housing Supervisor for a non-profit human service organization and comes to Irwin Siegel Agency with an expertise in a variety of resources and services available to insured organizations. Arissa analyzes accounts from a risk management perspective and acts as a liaison between insured parties, brokers, and carriers. She reviews resources daily, contributes ideas, and conducts research on various topics.
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